Please be advised that the Concessionary Travel Card Unit at Buchanan Bus Station will be closed until further notice.
Enquiries can still be made by emailing the team or by calling 0141 333 3211.
We have amended our contact centre operating hours to allow us to process the current level of applications we have received.
The lines are now open from 9AM to 1PM Monday to Friday. Thank you for your patience.
We apologise for any inconvenience caused.
National Entitlement Cards
Elderly and disabled residents in the Strathclyde region can save money on public transport with the National Entitlement Card (NEC). The card gives holders free bus travel in Scotland and, through the Strathclyde Concessionary Travel Scheme, reduced fares on trains and Subway in the Strathclyde area.
If you live on an island or peninsula within Strathclyde you can also receive reduced ferry fares with a Strathclyde Concessionary Travel Ferry Card.
To qualify for one of these types of NEC you must live in Scotland and be disabled or aged 60 or over. For more detailed information on who qualifies for concessionary travel read Transport Scotland’s guide.
From 20/07/20 people aged 60 and over can now apply again in person at their local Post Office. This service is available from all Main Post Offices, but services vary at Post Office Local branches – please check directly with the Post Office. Soon it will be possible to apply online for over 60s cards – please see https://getyournec.scot/nec/
People with disabilities normally apply in person at their local Social Work office or local council Customer Services Centre. But due to the health crisis the in-person application process for Disabled NECs has been suspended.
Temporarily, an alternative application form has been approved to be used. This can then be emailed to firstname.lastname@example.org or posted to Concessionary Travel Card Unit, Buchanan Bus Station, 10 Killermont Street, Glasgow, G2 3NW (nb: the card issue process has a 4 week turnaround). Please note, you must ensure you are eligible before submitting an application.
Proof of eligibility is required to issue a new card. These can be scanned/photographed and sent by email to email@example.com, or posted to the Travel Card Unit (please quote the cardholder’s date of birth, card number and address, including the postcode).
Please see the renewal form for information. The form can be completed and emailed or posted back to us with appropriate proof of eligibility. It is not essential that you complete this form, it is provided for guidance only.
Please note: SPT no longer sends renewal forms to card holders. Please provide an acceptable proof of eligibility at least five weeks before the card expires to allow for processing and a new card to be issued. SPT cannot be held liable for gaps in entitlement.
National Entitlement Card holders can travel on all local bus and scheduled long distance coach services throughout Scotland for free at any time of day and for any number of journeys.
Concessionary travel is not available for tours, excursions, night services or other special services where a premium rate is charged.
The following fares apply when travelling in the Strathclyde Concessionary Travel Scheme (SCTS) area using a National Entitlement Card from an associated local authority (displaying an “S” next to the local authority logo on the face of the card).
These fares and restrictions do not apply to bus services.
|Concessionary Fares (Rail)||Single||Return|
|Less than 10 miles||£1.00||£1.50|
|More than 10 miles||Half standard fare*||Half standard fare*|
*Standard fare does not include off-peak discount or any other reductions.
To qualify for the concessionary fare, all concessionary rail journeys have to start and end at a station inside the Strathclyde scheme’s boundaries.
A valid ticket must be purchased which covers the entire journey length for the trip which is being made i.e. origin station to final destination station.
Holders of National Entitlement Cards for persons aged 60 or over cannot take advantage of the scheme on rail services between 06:00 and 09:00 or between 16:30 and 18:00hrs on weekdays (see exemptions below).
There is no peak time restriction for people holding a National Entitlement Card for people with disabilities.
There is no peak time restriction at weekends or on national public holidays.
There is no peak time restriction if the cardholder is travelling to a hospital appointment which they can only get to by travelling between 06:00 and 09:00 or between 16:30 and18.00. Written proof, in the form of an appointment card or other clear written evidence regarding the time and date of an appointment at a Health Board hospital, must be produced on request. This will include at time of ticket purchase and on mode of travel where ticket inspections are undertaken.
There is no evening-peak time restriction if the cardholder is travelling by rail to/from Maybole, Girvan and Barrhill on direct services.
There is no peak time restriction for Ferry Travel Card holders connecting via rail with a specified ferry.
Rail journeys which start in one rural zone and end in a second rural zone are charged at 2x the basic concession fare. For more information on rural zones, see website.
Concession travel on Subway now uses Pay As You Go (PAYG) credit on your National Entitlement Card.
You can load PAYG credit at the Subway ticket office or Subway ticket vending machine. When using your NEC for Subway travel, you can travel all day for the price of a return ticket. Please note if you are using Subway Park-and-Ride, you should continue to buy a paper ticket at the Subway ticket office.
Holders of National Entitlement Cards for persons aged 60 or over cannot take advantage of the scheme on Subway services before 09:00 on weekdays (see exemptions below).
There is no evening-peak travel restriction on Subway.
There is no peak time restriction if the cardholder is travelling to a hospital appointment which they can only get to by travelling between 06:00 and 09:00. Written proof, in the form of an appointment card or other clear written evidence regarding the time and date of an appointment at a Health Board hospital, must be produced on request. This will include at time of ticket purchase and on mode of travel where ticket inspections are undertaken.
How to Apply for a Strathclyde Concessionary Travel Ferry Card:
People aged 60 and over who live on an island or peninsula within Strathclyde apply at their local Post Office. Proof of age and of address (as per http://www.entitlementcard.org.uk/proofs ) and a colour passport-style photo are required.
Eligible disabled applicants are automatically issued with ferry travel cards by SPT when their National Entitlement Card applications are processed.
|Concessionary Fares (Ferry)||Single||Return|
|Less than 10 nautical miles||£1.00||£1.50|
|More than 10 nautical miles||£2.00||£2.90|
To qualify for concessionary Ferry fares, you must reside permanently (or own and pay council tax in respect of a second home) on one of the islands covered by the scheme or reside on the Cowal or Rosneath Peninsulas.
No peak time restrictions apply
Concessionary Travel Card Unit
Address: Buchanan Bus Station, 10 Killermont Street, Glasgow, G2 3NW.
Telephone: 0141 333 3211
NB: When corresponding with us, please quote your date of birth, address, postcode, and current/most recently issued card number.
(0141 333 3211)
|Monday to Friday||09.00 to 13.00|
*The in-person booth is primarily for first time, disabled, or over 60s applications for those residing in central Glasgow. For general enquiries, please contact us via email or phone in the first instance.
The Travel Card Unit is closed on public holidays.
I have a National Entitlement Card but am not sure if I qualify for the Strathclyde Concessionary Travel Scheme?
The National Entitlement Card for people who live in Strathclyde has an ‘S’ next to the council logo to show that person can travel on the Glasgow Subway and by rail within the Strathclyde scheme area at the relevant concession rates.
How do I request a replacement NEC when mine is lost or stolen?
It is not necessary to complete another application form, simply contact us by email or phone and a new card will be dispatched to your home address. Please note that it can take up to 10 working days to receive a new card, so we recommend that you speak with the Lost Property departments of your local transport operators or the Police in the first instance.
How do I request a replacement NEC when mine is faulty or damaged?
It is not necessary to complete another application form, simply contact us by email or phone and a new card will be dispatched to your home address. You can hand your card over to the driver on any bus service that participates in the NEC scheme and they will issue you with a temporary 7-day Pass which entitles you to the same free bus benefits as your NEC. Note that this does not automatically request a replacement card – you MUST request a replacement card from the Travel Card Unit by email or phone.
I have Subway PAYG credit on my NEC – how do I transfer it onto my replacement card?
When you email or phone us to request a replacement card – please let us know you had Subway PAYG credit on your NEC. The Subway Smartcard team will then contact you to arrange any outstanding amount to be loaded onto your replacement NEC.
When am I entitled to a 7-Day Pass?
You will only be issued with a temporary 7-Day Pass by a bus driver when you hand over to them a faulty or damaged NEC which is otherwise valid (i.e. is within date and carries your photograph). Please note the SPT Travel Card Unit is not able to issue these passes.
How can I change the address on my account?
To update your records please send us proof of your new address, such as a home utility bill or bank statement dated within the past three months. These can be scanned/photographed and sent by email to firstname.lastname@example.org, or posted to the Travel Card Unit (please quote the cardholder’s date of birth, card number and previous address, including the postcode).
Why is there no expiry date on my Over 60s National Entitlement Card?
The most recent version of the NEC for Over 60s does not have an expiry date. There is no requirement to renew this card.
How do I qualify for a Disabled or Elderly National Entitlement Card and how do I apply?
Visit the National Entitlement Card page and Transport Scotland website for details on eligibility criteria and how to apply.
How do I renew my disabled card?
We will send a renewal form to you no later than four weeks before your current card expiry date. Proof of eligibility is required to issue a new card. These can be scanned/photographed and sent by email to email@example.com, or posted to the Travel Card Unit (please quote the cardholder’s date of birth, card number and address, including the postcode).
Urgent Update – COVID-19
Please see the latest information from the central NEC programme office:
Please also see the latest information from Transport Scotland: